Terms and Conditions

By opting in to receive SMS messages from Sterling Insurance Group, you agree to the following terms and conditions, in compliance with the Telephone Consumer Protection Act (TCPA):

1. Information Collection
We may collect your mobile number and other contact details to send you updates, reminders, and promotional offers.

2. Message Frequency
You will receive up to 20 SMS messages per month, depending on your preferences, message frequency may vary.

3. Fees Disclosure
Message and data rates may apply based on your mobile carrier’s plan.

4. Opt-Out
You can opt out of receiving SMS messages at any time by replying STOP to any message. Upon opting out, you will no longer receive SMS communications from Soo Hoo Insurance Agency.

5. Support
For assistance with SMS services, reply HELP to any message or contact us directly at:

• Email: ask@insurewithsterling.com

• Phone: 508-687-2750

6. Third-Party Sharing
Your mobile number will not be shared, sold, or disclosed to third parties without your explicit consent, except as necessary to deliver the requested services (e.g., working with SMS service providers).

7. Standard Messaging Disclosures

Message and data rates may apply. You can opt-out at any time by texting 'STOP.' For assistance, text 'HELP'.

Visit https://www.insurewithsterling.com/privacy-policy for privacy policy and https://www.insurewithsterling.com/sms-terms-conditions for Terms of Service.

8. Complaints
If you believe you have received SMS messages in error or have concerns about our SMS practices, you can file a complaint by:

• Emailing us at ask@insurewithsterling.com with the subject line “SMS Complaint.”

• Contacting our customer support team at 508-687-2750.

We are committed to addressing complaints promptly, typically within five business days.

9. Compliance
By opting in, you confirm that you are the authorized user of the mobile number provided and consent to receive SMS communications in accordance with applicable laws, including the TCPA.

10. Privacy Policy
For more information about how we collect, use, and protect your data, please review our Privacy Policy.